Interface & Usability
The app has a similar feel to that found on the Mr. Play desktop site, with the same colour scheme and imagery having been utilised throughout. As a result, their mobile platform is extremely easy to use, as well as being visually pleasing too. Customers are immediately greeted by some of the most popular casino games available at Mr. Play, with cleverly placed menus and tabs meaning that navigating between pages is an efficient process.
Downloading & Compatibility
The Mr. Play app is currently only available to Android users, with the relevant download link being found via the Google Play Store or through the Mr. Play mobile website. iOS users must currently take advantage of the Mr. Play mobile website, which while being fully functional and offering the same number of features, does not provide the same efficiency as found on the app. However, it is certainly worth bookmarking their website on your device for easy access at all times. Android users must ensure that their device is set up to accept downloads from unknown sources before starting the download process, with the following devices having the ability to operate either the Mr. Play app or browser website:
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iOS: iPhone SE, 5, 5s, 5c, 6, 6s, 6s Plus, 7, 7 plus, 8, iPhone X
Samsung: Galaxy Note 6, Galaxy Note 7, Galaxy Note 8, Galaxy S5, Galaxy S6, Galaxy S6 Edge, Galaxy S7, Galaxy S7 Edge, Galaxy S8, Galaxy S8+ (S8 Plus), S9 & S9 Plus, Galaxy Note, Galaxy J3, Galaxy A3, Galaxy J5
Motorola: Moto G4, X Force, X Style, Moto G4 Play
HTC: 10, One A9S, Desire 530, U Ultra
Huawei: P9, P9 lite, P9 Plus, Y3, P8 Lite, P8
Sony: Xperia E5, Xperia X Compact, Xperia XZ, Xperia X, Xperia XA,
LG: G5 SE, Nexus 5X, G Flex 2
Other: Vodafone Smart platinum 7, BlackBerry PRIV, Pixel Phone by Google, DTEK 50, ZTE Axon 7 Mini, ZTE Blade V7 Lite, Windows mobile & Blackberry
Bonuses & Promotions
Whilst there is no mobile-specific promotions available through the app, Mr. Play customers can earn themselves a generous welcome bonus on all platforms, with the casino 100% matching all opening deposits, up to a maximum of £200, along with providing 100 free spins. An opening deposit of at least £10 is required in order to qualify, while bonus funds must be wagered at least x35 before any withdrawals can be made. Free spins are distributed in stages, with additional deposits required in order to claim the maximum total of 100.
Elsewhere, professionals or high rollers are able to take advantage of the VIP scheme established by Mr. Play, with prized including cash, free games, deposit bonuses and personal account managers available to win. This is something different to the promotions found on other platforms, with all being accessible via the Mr. Play app.
Game Selection
The Mr. Play app certainly offers a good number of games, with all of the same titles as found on their desktop site also being available here. There are over 250 in total, which for a relative newcomer to the marketplace is impressive. Many titles have been created by some of the industry’s leading developers, including names such as Microgaming, NetEnt and NeoGames. At present, some of the most popular casino games available to mobile users include Starburst, Lucky Links, Lost Vegas and Moon Princess. Slot games make up over 50% of the total games available at Mr. Play, while the fact that they offer a range of live casino options will also come as a pleasant surprise to many potential players.
Payment Methods & Customer Services
There are also a huge number of options when it comes to banking through the Mr. Play app, with almost 20 different methods available at the time of writing this review. Despite the fact that around half of this figure can be used for processing withdrawals too, customers are likely to find something that suits their needs in this area. Along with traditional debit and credit card transactions, players can take advantage of increasingly popular platforms such as Neteller and Skrill, with withdrawal times differing depending on the method selected by the user. Withdrawals via the Mr. Play app can be processed through the following:
Visa, MasterCard, Skrill, Neteller, Paysafe, iDEAL, SOFORT, Giropay, Pugglepay or Bank transfer
Customer service features are available between the hours of 8am-midnight for those residing in the UK, which whilst catering for the majority of players, will put off some. Customers can communicate with support agents via telephone and email, with response times being good for a casino of their inexperience. Elsewhere, a live-chat feature is also available, providing perhaps the most efficient methods of support.
Security & Reliability
Mr. Play have ensured that all activity on their mobile app is secure at all times by utilising the latest 128-bit SSL encryption technology, which keeps all personal information and bank details safe from third-parties. The app is both secure and reliable, with customers having no worries when it comes to crashes or freezing.
