Casino Joy Review & Rating

Casino Joy first launched as a mobile casino just recently in 2018. Now the experience of visiting the site can be enjoyed by all sorts of players including PC gamers. Designed from scratch based on real feedback from frequent casino players online, Casino Joy offers an exceptional online casino experience. The founders of the site have designed it to maximise your opportunity of winning. This is in addition to providing first class value for money entertainment. If you are reading this Casino Joy review, know it’s among the first in the industry. Soon, there will be more hot reviews of the same as the online casino industry progresses into 2020 and beyond! 

Founded 2018
Games 600+
Payouts per game
Casino Joy at a glance

Evolution Gaming Microgaming Netent NYX Interactive Play`n Go Yggdrasil Quickspin other

Europe Europe Europe Europe

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24/7 eMail Live Chat Hotline

Why Casino Joy?
  • More than 1,000 casino games – 500 of which are mobile friendly
  • Powered by renowned software providers in the industry
Rating: 3.3/5. From 7 votes.
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100% up till £200 +200 Extra Spins
  • 100% up till £200
  • 200 Extra spins in 10 consecutive days
  • Rollover: 40 times

A Joy-Filled Online Casino

Casino Joy lives up to what it is named after with a joy-filled gaming lounge full of hundreds of games. These games are powered by seven world class software developers. Out of the hundreds of games, video slot games dominate the list. The selection is ‘virtually’ limitless and has some of the best titles on the internet.

The Casino Joy game category includes card and table games, jackpot slots (including progressive titles) and video poker. Sometime in 2018, the casino managed to secure a partnership with Evolution Gaming. This enables them to host live casino games, enabling its players to enjoy the thrills and excitement of a brick and mortar casino from the comfort of their own homes.

The other notable step that happened in 2018 is the collaboration with up to 15 payment options. The platform’s banking section is filled with all sorts of internationally accredited payment options. This means you can play from any country and be able to win and withdraw your winnings in another country.

High-Quality Gaming Only – Though the Game List Needs to Be Updated

The quality of gaming offered at Casino Joy is exceptionally good – much like what you can find anywhere online. The list is dominated by software developers such as NetEnt and Yggdrasil Gaming. The net result is exciting slot adventures, massive jackpot pools and ultra-real table games such as roulette and baccarat.

Casino Joy also gets a big thumbs up for including more than 500 mobile friendly games. It by far is an average game portfolios of that you can choose from online but nonetheless entertaining. Only sites such as LeoVegas and Casino Cruise can match up with Casino Joy’s mobile games.

As far as the user experience inside the gaming section, Casino Joy has some very useful features. You’ll be pleased with the cool search option, which lets you filter down your desired game in a matter of seconds. There neat arrangement of the site also comes in handy, making navigation around the site very easy and stress-free.

All in all, despite its new stature in the industry, it’s quite evident that Casino Joy is here to put a smile on its player’s face. You are going to feel the joyful vibe once you sign up at the platform and start enjoying the bonuses and promotions. Visitors at Casino Joy can sign up from specified countries in the world but have to be at least 18 years of age. With a promise of offering a joyful experience, amazing jackpots, incredible games, and competitive odds, Casino Joy is set for long-term success.

If you are curious to find out more on what the site has to offer – in details – continue reading our Casino Joy review below.

Why Casino Joy Casino

There are three main reasons why we’d recommend Casino Joy to any player.

  1. The platform brings the fun and passion from the land-based casinos and uses it to power an online casino. The website has sweetened its wide array of games by hand picking on the best from a number of renowned experts in the industry.
  2. It has a very responsive design. This means that you can easily access it through any mobile browser on tablet and smartphone devices. It continues to offer the same stunning design and layout but reconfigured to fit on smaller screens.
  3. Navigating through the site’s website is a gratifying experience. This is mostly because of the simple and pleasant layout which emphasizes on the games over any other gimmicks to draw you in. The platform’s main menu is straightforward and unfussy, offering you only a few options to pick from. The same menu can compact itself into a handy hamburger menu to suit your screen.

Casino Joy Slot Games
Pros and Cons
  • A beautifully designed website with bright colours to brighten the gaming experience
  • The beautiful design makes it easy to navigate around the platform
  • Accredited and certified by a number of top licensing and third-party regulating bodies
  • One of the best live dealer casino platform you’ll come across online
  • Needs to diversify its games offering by including more games such as craps, sic-bo, and keno
Casino Joy Live Casino


Incredible Games.” This is the term that Joy Casino has used to describe its game selection. True to this, the site offers incredibly amazing games for you to enjoy. The selection ranges from classic favourites to the modern, quirky games. Some of the highlights include video poker, slots, roulette in addition to table games.

Genesis Global Limited and its affiliate platforms are licensed in Malta. Casino Joy, in particular, is powered by Net Entertainment and has games from other software providers too. These include:

  • Microgaming
  • Play’n Go
  • Yggdrasil Gaming
  • Quickspin
  • NYX Interactive
  • Evolution Gaming (For its live dealer platform)


ReelsCasino Joy offers more than 1,300 games. We managed to count all these games, and we confirm that it’s the truth. Out of the 1,300 games, 873 games are slots. The 873 slots have been broken down into jackpots, video slots, and classics. Below is a quick breakdown of each of the games.

  • Virtual Reality Slots – 0 Games
  • Bitcoin Slots – 0 Games
  • Video Slot Games – 795 Games
  • Jackpot Slots – 34 Games
  • Classic Slots – 44 Games
  • New Slots – At the time of writing this review, there are 24 new slot games

Most of the games featured in the list are well-known names in the industry. For instance, you can opt to choose from popular titles such as Gonzo’s Quest; Butterfly Staxx and its sequel slots; Thunderstruck and its sequels among many other games. A number of progressive jackpot slots compliment this fun-filled slots. Popular progressives include Mega Moolah, Mega Fortune, Divine Fortune, Cosmic Fortune among others.

The overall user experience at Casino Joy is positive even though the seemingly long list of games found on the homepage can be slightly dazzling. As we mentioned earlier on in the review, there are easy to find and use functionalities, which enable you to search for games. Plus, the games menu highlights useful shortcuts such as “Hot Games,” “Slots & Jackpots,” “Live Casino” and “Casino Games.” Clicking on each one of the buttons will lead you to more options where games are arranged neatly.

Top Recommended Slots To Play At Casino Joy

  • Vikings Go Berzerk – Play’n Go Slot
  • Reel Rush – NetEnt
  • Ariana Online Slot – Microgaming
  • Cosmic Fortune – NetEnt Progressive Jackpot Slot.

Bonuses and Promotions

BonusDespite being a new platform online, Casino Joy runs a wide variety of promotions and bonuses for existing and new players. Players who intend to sign up at the casino can benefit from the new player welcome bonus offer. After that, you can choose from weekly promotions and other daily offers. All these promotions and bonuses can be accessed by clicking on the menu bar located on the side of the screen.

Casino Joy Welcome Bonus Offer

Casino Joy works by the motto of “go big or go home” when it comes to its initial bonus offering. The bonus is broken down into four different sections and its awarded as follows.

How The Welcome Bonus Is Awarded

It’s worth mentioning that the welcome bonus is quickly awarded. This happens immediately you’ve completed the not so friendly wagering requirement of 40× the (bonus+deposit) amount.

Important Terms and Conditions for Welcome Bonus

A Freebie to start the weekend promotion

Besides the welcome bonus, Casino Joy also has extra promotions including the “Freebie to start the weekend” promo. This is a promotion that kick-starts your weekend in style. The promotion is usually active every Thursday and lets you receive extra spins and free cash prizes.

To qualify for this promotion, you need to meet the following important terms and conditions.

  • Wagered at least €50 seven days before the promotion
  • The minimum deposit you need to have made within the past seven days has to be equivalent to €10
  • The bonus money is valid for a maximum of 14 days. After that, the casino invalidates it.

To withdraw any winnings resulting from this promotion, you need to satisfy the following conditions.

  • Meet the wagering requirement of 40× (bonus+deposit)
  • Meet the wagering requirement within 14 days

Casino Joy VIP

Casino Joy’s VIP motto is “Turning the everyday ordinary into something extraordinary.” They’ve indeed managed to achieve this. Reading a few comments online from casino forums and blogs indicate that those who’ve managed to enroll in the VIP program are satisfied with the quality of services.

Even though the site is relatively new to the market, they’ve managed to take VIP players to a few events. This includes a trip to Vegas and Iceland (to watch the northern lights). In addition to this, VIP players are entitled to the following perks.

  • A dedicated account manager. He/she will be there to offer any help, anytime you need it
  • Special bonuses and promotions, tailored to suit you
  • Monthly VIP prize draws
  • Faster withdrawal times
  • A variety of holiday packages

Mobile Casino Site

MobileCasino Joy has a fully optimized mobile website, which you can access through any browser. To access it, simply type on your browser, and you’ll quickly be re-directed to the site.

Casino Joy’s mobile user experience is intuitive and sleek. At the website, they’ve written: “Casino Joy is a utopia of calm and colour even on small screen devices too.” True to this, they’ve used warm shades of colour blue mixed with pink button to bring out the calmness they claim. They’ve also used casino related images to set the casino mood right. Menus have also been optimized for mobile usage, which makes browsing various categories much easier.

So, whilst there’s no downloadable mobile application, the current mobile optimized website offers quality entertainment. There are 500 games optimized exclusively for play on mobile. Making deposits and withdrawals has also been made easy, requiring just a few swipes on your tablet or phone. Lastly, should someone give you a call while you are playing, the game is paused until you end you call.

Mobile Version of the Site

Like all no download casinos, Casino Joy can be accessed using any one of the following operating systems.

  • Windows
  • iOS
  • Android
  • Blackberry
  • Any other OS


As we’ve mentioned above, there’s no mobile application dedicated for the casino. However, the site is fully optimized for use on mobile. Players who wish to play using their mobile devices can instead use the no download platform.

Moreover, you can use your Safari, Mozilla Firefox, Microsoft Edge, Google Chrome or any other browser for that matter to visit the site. Regardless of the browser or mobile platform you choose, you can be sure that you’ll have the same user-friendly experience. This applies to either gaming, depositing, withdrawing or contacting the customer support team.

Live Casino

Live CasinoCasino Joy extends its services beyond the online casino platform. There’s also a live dealer section where you can time. In the section, as you might be expecting, has special focus on popular table games. This means that bettors can try their luck on some of the games offered including blackjack, roulette, baccarat among others. As a platform powered by Evolution Gaming, there’s also the popular wheel of fortune game – Dream Catcher.


Software & Games

Casino Joy is still very new in the industry and aspires to become one of the best operators in the industry. To achieve this, it has partnered with a number of top software providers to power both the casino and live dealer platform. As a NetEnt powered casino, you should expect to play NetEnt live dealer games. These games have been complimented with games from renowned live dealer software provider Evolution Gaming. This ensures that you have an authentic, high-quality live dealer gaming experience.

  • Live Roulette – 21 Games
  • Live Blackjack – 39 Games
  • Live Poker – 5 Games
  • Live Baccarat – 12 Games


Since their launch, it seems that Casino Joy is struggling to bring in the live casino players. This is understandable though, given that most of the live dealer players already have their preferred casinos. However, despite the low numbers of traffic, Casino Joy manages to attract players during the weekends. We took turns to try out their live dealer platform, and we realized that traffic is highest during the weekends, more especially on Sundays.

User Experience

The clearly labeled “Live Casino” at the top of the page is your way into the live dealer section. Beneath it, there are four buttons namely “All Games,” “Roulette,” “Blackjack” and “Other Games” which give you instant access to the respective games. This makes live dealer gaming much more fun and easy to access.

Clicking on each game will lead to different rooms under each of the games. You can have full access to each one by clicking on each picture.

The PC interface has been replicated on the mobile platform. This means that it’s very easy for you to log in as a user and start playing your favourite roulette game. However, for the best output, we recommend that you try out the Landscape interface. The clarity is in HD, and the pictures appear clearer.

Experience with the dealers

The user experience was quite exceptional we must say, but it wouldn’t count if the dealers weren’t equally as good. The sassy ladies and handsome chaps behind the ultra-high definition cameras will offer you the best live dealer casino experience that you can find online. They are knowledgeable, friendly, and very professional.

We visited different tables at different times, and there was no single time that they spun or dealt the cards the way they weren’t supposed to. Furthermore, when you ask them a question through the chat feature at the bottom of the screen, they respond professionally, giving you a full explanation to your satisfaction.

Bet Limits

Unlike software-based games, you cannot play live dealer games for free. You have to wager real money to enjoy the games. In that case, you can only wager a minimum amount of €1. There’s a maximum limit set at €10,000 per bet. However, VIP players can request higher limits. The much that you can bet through the VIP section isn’t known to us since we didn’t wager enough to qualify for admission.

Banking and Payments

Casino Joy offers a number of payment options. These include VISA, VISA Electronic, MasterCard, Maestro, Paysafecard, Skrill, Neteller, ecoPayz and entropay. Of course we were expecting a wide variety of options to choose from including cryptocurrencies and pay by phone, which would make the platform accessible to many more players. Nonetheless, these options are enough to serve the purpose.

Methods Supported

In total, there are 9 payment options supported including a pay by phone option. These methods include the following.

  • VISA
  • VISA Electronic
  • MasterCard
  • Maestro
  • Paysafecard
  • Skrill
  • Neteller
  • ecoPayz
  • Entropay

Transaction Fees

Despite the lack of inclusion of other payment options, Casino Joy has ensured that the available options don’t have any fees. This makes it cheap and very easy to make deposits as well as withdrawals.

Processing Time

There are nine different payment options, so of course you will expect different processing time. Skrill, Neteller and ecoPayz have the fastest time, taking on average 12 hours. We didn’t get to use the other payment options but reviews online indicate that they take up to 5 business days to pay out.

Withdrawal Limits

All the nine payment options have a standard minimum withdrawal limit of €20. MasterCard, VISA, VISA Electron, Maestro, Skrill, Neteller and Entropay have a maximum withdrawal limit of €5,000, while Paysafecard and ecoPayz have a limit of €300 and €1,000 respectively.  

Deposit Limits

All the deposit limits have a minimum withdrawal limit of €10.

Customer Support

You can always contact the casino’s customer support team through different channels including email and live chat. We liked how available the customer support team is. They are always available when you need them and their response time is usually less than one minute (for the live chat) and only a few hours for their email service.

Undoubtedly, some of the users might be disappointed with the lack of a UK toll free telephone number. However, we feel with the 00356 20341518 European phone number being offered, we feel this isn’t much of a draw back. What we didn’t like is the fact that the support team isn’t available 24/7.

  • Email(s):;;
  • Telephone Number: 00356 20341518
  • Live Chat: Supported
  • FAQs Page: Available
  • Languages Supported: English, Finish, Swedish, Norsk, German, South African English

About the Company

Casino Joy has a relatively short history, having only been launched in 2018. As already mentioned, the founders, Genesis Global Limited, wanted to bring in a fresh approach to online casino gaming. They sought to make Casino Joy a platform that incorporates aspects of the land based casinos.

Their idea was to create a betting site that doesn’t have a lengthy sign up process. One where you would spend less than two minutes signing up, making your deposit and starting to play through your mobile or PC. This is something that they have achieved, given the number of positive reviews written online. But will they hold up in 2020 and continue with the upward trend? Only time will tell!

Casino Joy Highlights
  • More than 1,000 casino games – 500 of which are mobile friendly
  • Powered by renowned software providers in the industry
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Casino Joy uses sophisticated SSL encryption technology to ensure you have a safe and secure gaming experience. The same SSL encryption protocols are applicable for both mobile and PC site. Under the privacy section, accessing personal information is only necessary for security measures and anti-fraud.

Furthermore, under law 4.12. “The Company is required by its license issued by the UK Gambling Commission to inform you about what happens to funds which the Company holds on account for you, and the extent to which funds are protected in the event of insolvency Protection of customer funds.” This means that the safety of your funds is always guaranteed constantly.

Just like us, Casino Joy also believes in responsible gaming. That’s the reason why they have different tools to help with responsible gaming. These include bet limits, self-exclusion, and partnering with bodies such as GamCare, Gamblers Anonymous, and Gambling Therapy to offer help to affected players.

Fairness and Accountability

Casino Joy’s main focus is the UK and European market. As such, it operates using a license issued by the UK Gambling Commission and Malta Gaming Authority License. This means it’s required to conform to all the strict laws and regulations set by these two bodies.

Despite not including any information that concern fair gaming, it’s evident from the huge number of accreditations that it’s a site that’s committed to offering a fair experience. Some of the supportive reasons include.

  1. It has a RNG Certified badge at the bottom of the screen. This means all the games offered at the platform have a fair percentage payout across all devices
  2. As an Independent Betting Adjudication Service (IBAS) certified platform, players are assured of a fair hearing of their dispute with Casino Joy should it arise. However, so far so good, Casino Joy has a clean sheet as far as payouts are concerned.

Final Thoughts about Joy Casino

Casino Joy is a superb online casino, which makes a great destination for players looking for a wide variety of games to pick from. The site features everything from classic fruit slots and cutting edge video slots to the popular classic and live dealer games. The site’s layout makes it extremely easy to navigate and select the type of game you are interested in playing. In addition to this, every sort of player is guaranteed of something. Whether you are a high roller or a regular player; a slots fanatic or roulette junkie, you are sure of picking something from the long list at a fair price and good odds.

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